Shipping policy

SHIPPING & PAYMENTS POLICY

1. Prepaid Orders: All prepaid orders are final and cannot be cancelled or modified once placed.

2. Order Processing: Orders are generally processed and shipped within 24 working hours. Orders are not processed on Sundays and public holidays.

3. Free Shipping: Free shipping is currently available on all orders.

4. Delivery Time: Orders are typically delivered within 5–7 working days. However it may sometimes take longer depending on your location and courier services. 

5. Delivery Delays: Delivery timelines may occasionally be extended due to courier delays, high-demand periods, sales, or circumstances beyond our control.

6. Address Accuracy: Please ensure your delivery address and contact details are complete & correct before placing your order. The shipping address cannot be changed after the order is placed.

7. Undelivered Orders: If a prepaid order is refused, the customer is unavailable, or incorrect details are provided, the parcel will be returned to us. Once received, a coupon valid for 6 months will be issued after deducting ₹169 towards shipping charges.

8. Damaged/Tampered Parcels: Do not accept parcels that appear torn, damaged, tampered with, or opened. Take clear photos and record a video of the parcel, refuse the delivery, and contact support@youdeify.com immediately.

9. Delayed/Lost Shipments: Once handed over to the courier, the shipment is managed by the delivery partner. In case of delay, loss, or delivery issues, please contact us at support@youdeify.com and our team will coordinate with the courier partner to assist you.