Refund policy

1. Report Issues Within 2 days: Wrong, damaged, defective, or missing products must be reported within 2 days of delivery at support@youdeify.com. Complain raised after 2 days of delivery will not be considered.

2. Unboxing Video Mandatory: A clear video of the sealed package being opened and the product being unpacked is required for all return/issue requests.

3. Return Within 5 Days: Eligible products can be returned within 5 days of delivery.

4. Return Conditions: The product must be unused, unwashed, undamaged, with all original tags and packaging intact, and must pass our quality check.

5. Return Request: Submit the return request through our website or contact us along with the unboxing video and clear product photos showing the tags. Missing documents may result in rejection.

6. Return Pickup: Once approved, pickup will be attempted twice. If pickup is unavailable for your PIN code, you will need to self-ship the product to our warehouse.

7. Return Fee: A flat ₹169 reverse pickup fee will be deducted from your store credit. No return fee will be charged for products that are wrong or damaged due to our error.

8. Quality Check: Returns that show signs of use, damage, missing tags, or fail our quality check will be rejected and shipped back, with ₹149 shipping charges payable by the customer.

9. Refund as Store Credit: Approved returns are issued as store credit only within 48 hours after the product passes quality inspection, after deducting the applicable ₹169 return fee. Store credit is valid for 1 year and one-time use only.

10. Sale & Exchange Policy: Sale/promotional items are non-returnable, except for wrong or damaged products. We do not offer direct exchanges; customers can return an eligible item and place a new order for another size, colour, or style.